What else service can your website do better for your
customer?
Dream Express¨s Customer Service System enables attorney to
better assist their clients, by letting the clients better
assist themselves. This Internet based system is designed
with two parts, Customer Interface
and Employee Interface. Its primary aim is to
make communication between attorneys and their clients as
simple, friendly, and efficient as possible.
customer service platform
• Exclusive Interface Design
• Multi-Accounts Operation Simultaneously
• multi-language version
• Classified Employee Files
• One-Way Encryption
• Subsidiary Co. Management
• Authorization Division
• Case Fee & Billing Records
• Client Payment Notification
• Case Status Checking
• New Products Presentation
• Classified Clients
• Product Classification & Statistics
• Internal & External Messaging
• Live Chat
• Client Interface
• Operation Manual
• Duel Bulletin Display
• Internet Based Operation
• Problem Solver
• FAQ
• Database Backup
• Real-Time Supervision
Customer
Interface----What Clients are able to do for themselves!
View their payment information online
View their case proceedings and leave any get
immediate answers to their inquires online
Clients have a record of all their online
consultations, without bothering to take notes
Live Chat is made available for both
potential clients and clients, enabling them to be
in close contact with your firm wherever they maybe
in the world.
Employee
Interface----What Attorneys can do for their
clients!
Interest Conflict Check
Allows Attorneys to better distribute case
load allowing them to focus their strength on
the technical parts of the case.
A commitment to responsibility to the
clients case, with a history records log
allowing attorneys to know who did what, when,
and how.
Attorneys may have the choice to disclose or
not to disclose case information to secretaries,
to ensure confidentiality
