● Qualifications for Maintenance Online： 　

The computer must connect with internet.
Internet flow should not be under 1.0Mbps.
● PS： 　

1. Clients must be installed an assistant software before Maintenance Online can be executed.
2. The assistant must get permission from client before engaging in assistance
3. The assistant take no responsibility for any problems caused by the client.

● Long- assistance Operation ： 　
　　Desktop

1、The setup of table icon and attribute.
The exchange of title and background, the setup, and installation of screen protection program, appearance, distinguishing rate and refresh rate.
Example: Change the distinguishing rate of display from 600*800 to 1024*768.
2、Setup of taskbar and start menu
The taskbar displays the addition, revision, removal of the icon. The addition, revision, and removal of the start menu and the setup of the display way
3、Setup of IE attributes
Setup of IE routine, safe, content, connection, program
Backup of folder, and change of folder’s place
4、Setup of recycle bin attributes
Setup of recycle bin occupying drivers and deleted files reminding dialog box
　　My Computer

1.my computer attribute installation
Installation of computer name, area, visual effect, virtual memory, user allocation files, implied operation system, system revert, update, and Maintenance Online
For example, change area of computer 1 from WORK to WORKGROUP. If the computer has a double operation system, system will be implied to operate XP and also can be changed to another operation system when starts.
2.disc attribute installation
Installation of volume label, cleaning of disc, disc error checking, fragment arrangement, formatting, sharing and disc formatting
For example, adjust the zoning format of disc E from FAT32 to NTFS, and clean up the disc.
3.Installation of various outer drive program except drives of NIC, and video card including
pick-up head, printer and so on
4.Installation of network neighborhood
Video disc driver, establishing new links, revision locally-attached attribute, setup of IP and assistant, searching of network computer
5.installation of loose-leaf folder
Setup browse of loose-leaf folder, way to open the program, installation attribute on file deputy name and/or hiding.
　　Control Panel

1. Installation and uninstall of various application software
PC name, domain name, visual impact, virtual memory, default operating system, etc.
2. Installation of characters, mouse, scanner, camera, task and plan, area, language, keyboard,
　 managing tools, choice of assisting function, security center and date.
3. Installation of sound and video
Installation on sound playing, record, sound scheme, loudspeaker
4. Installation of typewriting
Typewriting appending and canceling
5. Installation of user account
Installation of user accounts’ adding, canceling, prohibition, and authority.
Installation of implied boot-strap account, boot-strap announced account, way to login and logout
6. Printer appending and canceling
　　System Cleaning

1. Allocation on antivirus and firewall.
2. System optimization. Including: Removal of junk files and files arrangement
A. table icon arrangement and installation of effect and attribute to save memory space
B. Cleaning of clients’ TEMP to save the disc space and raise start-up speed
C. Setup of the starter speed up for boot-strap and logging off
D. Removal of redundant files and arrangement of Prefetch loose-leaf folder after graded. This process can recover the
　 system to the starting status, save space and raise operation speed.
E. Attribute setup of “my computer”, cancellation of error report reminder, proper visual memory installation, cancellation
　 of long-distance link, and the reduction spot in hard disc so as to save disc space, secure the system, raise boot-strap
　 speed and improve system capability
3. Amend system weak point, fix the mend
4. Upgrade and setup various software
(1) Fix any malfunctioning of any software systems such as: Skype, MSN, and office software
(2) Conflict of software, such as KABA and Kingsoft Powerword
(3) Software upgrade. Such as KABA, KV antivirus software which need update virus library, we offer server update and
　 update package when the server is unavailable to link or too much user to update.
5. Backup and backup restoration of system, files and drive program (document, drive program, registered form)
　　Others

1. Mailbox Malfunctioning. Including: unavailable to send, transfer, delete and so on.
2. Removing of IE slow saved, and history record
3. We provide solving strategies for problems not related with technology.
 
　
　
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