Web Secretary Service
In the E-world, a well-built website is not enough to the law firms, you need to renew the content and keep interaction with your clients and prospects on your web. E-commerce present you all kinds of convenient functions for you to do business, however, when you are not in or off to holiday, who will continue to answer so many clients' consulting calls in order not to miss them? Besides that, Chinese market has been regarded as a "Big Cake"; however there is always a language barrier that holds you back. Even if the Chinese clients can speak English, they may not completely understand the legal terms as these may be ambiguous or unknown to them. Only the professional staffs with legal sense who master both Chinese and English law terms can wipe out this language barrier. Dream Express can offer you such services as Customer Consultation, Website Backend Supervision, Case Assistance, News & Articles Searching, and Legal Assistance.
English Secretary Service
English Secretary Service (Service Fee $500/Month)
Online Operator Service
We can work on duty from 8:00(PM) to 12:00(PM) in your time zone as a web secretary of your website. With skip in (telephone number), on-line chat, and Q&S system, our secretaries can 1) take down messages for clients, and 2) answer some general questions such as, IV monthly quota, USCIS processing time, 3) send appropriate questionnaire or supporting documents to clients, or 4) make an appointment upon your schedule.
Searching and Adding News and Articles
Our web secretary would search the latest immigration news and articles such as Visa Bulletin, USCIS processing time, AILA / Service Center Liaison Meeting Record, memorandum, immigration reforms in USCIS, AILA, DOS, Consulate Press, Releases and Statements and/or any other information websites you would like to have us search, and then have those news and articles posted on your bulletin, news page, or article column.
Write Articles
A professional article written under your name by us would be posted on both your website and other immigration forums upon your consent.
Adding Content
EAny additional information that you would like to put on your website such as successful cases, law firm bulletin, new lawyer’s profile, or any information that needs to be updated, we are able to add.
Producing E-journals
We can produce e-journals to your subscribers or potential clients, such as Immigration Weekly, Immigration Alerts & Newsletter.
Sending E-journals
The HTML immigration E-journals would be sent to the original clients, journals subscribers and/or over two hundred thousand China companies once a month.
Forum Marketing
Everyday we would answer three typical questions from famous immigration forums, having first approved by you, and then post it under the name of your law office. Moreover, the article written by us, and approved by you, would be posted to 30 different forums each month.
Checking Back-End of Website
We can check your clients’ registration, consultation, orders, and inquiry forms, to insure all backend web functions are running smoothly and their orders are not lost.
Making a Daily Report of Our Service and Your Web Statistic
A copy of our daily service including the latest news and articles update, number of registration or subscribers, book or tap orders, case inquiry forms, three answers in forums, new appointments, messages from clients, inquiry form, etc, would be sent to you and your appointed staffs.
Chinese Secretary Service
Chinese Secretary Service (Service Fee $600/Month)
Translating News and Articles
30 of the latest immigration news and article from your English website would be translated into Chinese and added to your website of choice.
Translating E-journals
A bilingual version e-journal would be produced and sent, having a language function to let your subscribers choose between the English version and the Chinese Version.
Replying Chinese Search Engines Forums
Everyday we will post three answers to typical questions from Chinese immigration forums such as China’s Google, Baidu, Yahoo, etc. The answers would be posted in Chinese after we have received your modification and approval of the English version.
Translating Your Articles and Publishing to Forums
Every month we will translate an article provided by you, and post it on 30 Chinese forums and search engines, including China’s Google, Baidu, Yahoo, Sina, Sohu, MSN, Netease, 3721, etc.
Total Service Fee of both Chinese and English secretary service is $1100
Service for Customer Consultation
E-commerce breaks the limitations of space and time for traditional law offices. Clients can refer their cases to lawyers anytime, anywhere. Taking advantage of the internet and video software, Dream Express can assist you and your clients with E-mail consultation, video consultation and our online chat facility, all of this makes it easy and very convenient for you to communicate with your clients online.
Additionally we can also be your interpreters during your meetings with you clients, over the internet conference room.
Translation for Consultation
DE will provide you with all the Chinese translational related services, from the questions you clients asked through online-chat to their e-mail consultation. Our translation service will usually take a single working day.
Interpretation for Live Consultation
If your client wants to contact you in a direct way, we can offer live consultation service to you with the help of skip or Multi-Video software. Also, we can be with you as your interpreter by using the video facility when your clients come to your office to consult you directly.
Video Software: Besides the common Video consultation facility such as MSN, Skype, etc. we recommend (our) Multi-Video software, VCOS which allows users to browse the web together on the same screen and use a whiteboard where all parties can discuss and draw out ideas.
Web Call Center Service
We understand that you are not available at times in your office, and cannot be in. That is why DE offers you an “Answering Service” for the times you are absent either because of personal affairs or simply because your office is closed.
To have us as your backup operator, only 3 steps are required: First, please register a Skype account, which will only be used for our service. Secondly, apply for a Skype In number with your Skype account. When your clients dial this number, it will be forwarded to your Skype, which enables us to answer the calls for you. Next, you need to file a Skype Out account, so that we can call you if there is an emergency, or an emergency Call.
If your cell phone has the function of MSN mobile service, we can also send a message direct to your cell phone.
In order to make sure we do not misrepresent you, a sample of the answers to the most commonly asked questions must be provided. As for all other questions we will kindly jot down their inquiry and pass to you.
Website Backend Supervision
Dream Express has professional web projectors and service staff that can provide you with considerate supervision for your website backend. With this help, you can get your website
Checking back-end of Your Website with a Report Every Day
We offer our web-maintenance team to frequently check your clients’ registration, consultation, orders, and application forms, to insure all backend web functions are running smoothly and their orders are not lost. Our web-maintenance team will provide a work report each time they have a maintenance check up.
Designing & Sending Order Conformation Letters
Each time a client of yours submit an application form, Dream Express will be able to personalize a confirmation letter according to the service you provide, and send it to them on your behalf. A personalized and mailed confirmation letter, though not necessary is one of those details that will greatly increase the professionalism of your service and the confidence they have in your firm.
Adding Content
New content will be added to your website (every hour), such as successful cases, bulletin, etc, by our web secretaries.
Making Statistics of Client's Information Monthly
We will send you a monthly statistic report of clients’ information including information about client registrations, book orders, case application forms and client consultations, etc.
Checking Forums with a Reporting Every Day
All questions, news and discussions on forums will be made into a report and e-mailed to you at the end of each day.
International Case Assistance
| In order to wipe out the communication barriers between you and your clients, Dream Express can assist your Chinese client’s case from beginning to the end. |
| Our Service to the Lawyer |
Our Service to the Client |
| Offer a Video software (Including installation instruction to lawyer, a user name and the password to the online meeting room) |
Offer a Video software (Including installation instruction to client, a user name and the password to the online meeting room) |
| Tripartite Video meeting between the client, lawyer and Dream Express |
Tripartite Video meeting between the client, lawyer and Dream Express |
| Live translation of English & Chinese |
Live translation of English & Chinese |
| |
Explanation of the contract & Case Procedure |
| Sending message of collection details |
Sending message of payment details |
| |
Explanation of the case processed |
| Deliver client’s information to the lawyer |
Collect the basic information of the client |
| Translate the client’s questions and answers to lawyers |
Translate the lawyer’s questions and answers to clients |
| Feedback the client’s decision to the lawyers. |
Report each progress of the cases negotiation terms, amicable settlement of the other party, and the lawyer’s suggestions to the clients. |
| |
Inform the clients to be present in court, to attend a meeting, or to make a payment |
| Close the case (and send it to the lawyer) |
Close the case |
News & Articles Searching
Searching News
Being constantly updated of the most current news regarding your field has never been made easier. Our web secretaries could research these news, and provide you with a brief and link daily. These briefs and links may also be publicized on your firm, should your firm want it.
Adding News
To have the most current news and articles scroll through your website displays your expertise and alertness to your field like no other. Our web secretaries can also put up any professional papers or thesis your firm may want to publicize.
Translating
Should you want a duplicate of news and articles column to be translated into Chinese, in order to better attract Chinese clients, DE will gladly offers you our translation services.
Producing E-journals
We can produce e-journals for your visitors to subscribe on your website. You are the chief editor to decide which materials should be included in it, our staff is also available to research materials for you, and we can even send these e-journals for free upon your request. All you need to do is to supply us the subscribers’ email address.